Training Guide Quiz 2
Check all daily EC duties.
Open all curtains
Answer all social media (Facebook, Insta, etc.)
Emails and follow-ups
Spot clean hall
Answer texts and phone calls
When should trash be picked up around the venue outside?
How many extra of each linen should you order?
Be specific and include how many extra of each type of linen we order.
The catch basin of the floor machine only has to be wiped out every other use.
Where are you able to see and be reminded of all monthly and yearly items that need to be done?
What should the Beer CO2 levels be set at?
What should the Pepsi CO2 levels be set at?
Where are the locations of all furnaces?
Check all that apply
Under the stairs
Where should the projector remotes always be stored?
How often should the weekly protocol list be looked over?
How often must free drinks in a hosted package be kept track of?
What should you always do when sending an email follow-up?
For an initial contact, check all below that apply
If a phone call, add contact to phone
Gather as much info as possible i.e. date, name, etc.
Mirror their tone
Always sent our automated response
Always start the email with "Congratulations!"
Add comments to Lead's Log
How quickly should all emails, texts, and calls be answered?
What are three things you NEED to mention and talk about at each showing?
What should you do for each contract signing?
Check all that apply
Ask to take their picture
Go over each policy on the contract
Have them initial after each section
Hy-Vee has a Bella Terre menu designed for our brides, are couples allowed to choose options outside of this menu?
Discuss in detail the areas of the grounds that need to be combed every Monday for cigarette butts, trash, etc.
A mock contract must be sent to each showing
A 6-Month Invoice and Meeting should always take place
When should you tell brides to have their RSVPs due by in order to know the final number by the 30-Day meeting?
Can a wedding take place if no final invoice has been paid?
Discuss in detail below how a typical 30-Day meeting should run and what should be received/filled out each time?
What is the latest a 30-Day meeting may take place?
No refunds are able to be made after the 30-Day meeting
It's our job to be as accommodating and open minded as possible when trying a different set-up for the bride
When is it not appropriate to have pre-ceremony alcohol in the suites upstairs?
Discuss in detail the post-meeting protocol of the 30-Day
i.e. what to fill in on the Log, where the payment goes, etc.